Return Policy
I gladly accept returns under the following guidelines:
To be eligible for a refund or store credit, all items must be sent to the return address: 19779 Wanita Lane, Twain Harte, CA, 95383. Returns sent to any other address will not be eligible for processing. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. The collector will pay for return shipping. The painting must arrive back here safely, so please pack the painting well. Using the original box and packaging is advised.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Store Credit
I will notify you once I’ve received and inspected your return. If it looks good, I will issue the collector store credit for another painting. Refunds may be given for special circumstances.
Exceptions / non-returnable items
I do not accept returns on sale items or gift cards. Usually if prints or paintings are returned, only store credit is issued. However, exceptions are made depending on the reason for the return.
I do not accept returns on sale items or gift cards. Usually if prints or paintings are returned, only store credit is issued. However, exceptions are made depending on the reason for the return.
Refunds
In the rare case that a refund is issued, and the collector paid with a credit card, 3.9% of the total transaction amount (how much I paid in credit card fees) will be subtracted from the refund.
You can always contact me for any return questions.
